Онлайн-ридер

Содержание

Предисловие
LANGUAGE PRACTICE
Module 1. Jobs in the Hospitality Industry
Unit 1. Hospitality Job titles. the First Line
Unit 2. Job titles
Unit 3. Hotel Staff Skills and Responsibilities
Module 2. Services and Facilities. Accommodation
Unit 4. Services and Facilities
Unit 5. Accommodation
Unit 6. A View from the Window
Module 3. Booking
Unit 7. collecting Information
Unit 8. Pre-booking
Unit 9. Booking a Room
Module 4. check-in /checkout and Stay
Unit 10. check-in
Unit 11. Staying at a Hotel
Unit 12. checkout
Module 5. Room Service
Unit 13. taking an Order
Unit 14. Delivering an Order
Unit 15. cleaning
Module 6. Housekeeping
Unit 16. Laundry Services
Unit 17. Housekeeping
Unit 18. Maintenance
Module 7. Food and Beverages
Unit 19. Hotel Breakfast
Unit 20. types of Hotel Breakfast
Unit 21. Restaurant Service
Module 8. Location and Navigation
Unit 22. tour Arrangement
Unit 23. Location and Navigation Issues
Unit 24. Sightseeing
Module 9. telephoning
Unit 25. Private Branch Exchanges (PBX
Unit 26. telephone Etiquette
Unit 27. telephone Service Standards
Module 10. Problems and Solutions
Unit 28. Handling complaints
Unit 29. the Most common complaints
Unit 30. In case of Emergency
Module 11. Hospitality Services
Unit 31. the Hospitality Industry
Unit 32. types of Hotels
Unit 33. Hotel Ratings
Module 12. the concept of Quality
Unit 34. the Definition of Quality
Unit 35. Service Quality Measuring tools
Unit 36. Quality Labels
Module 13. Professional conduct
Unit 37. Basic Values
Unit 38. Laws and Regulations
Unit 39. grooming
Module 14. Ownership and Marketing
Unit 40. Ownership Arrangements
Unit 41. Marketing
Unit 42. New trends in Marketing
GRAMMAR REFERENCE AND EXERCISES
grammar Bank 1. Present tenses
grammar Bank 2. Present tenses Outlook
grammar Bank 3. Narrative tenses
grammar Bank 4. Expressing Future
grammar Bank 5. Modal Verbs
might, may, could, must and can’t
grammar Bank 6. conditionals — Zero and First
grammar Bank 7. the Active and Passive Voice
grammar Bank 8. Word Order
grammar Bank 9. Articles
grammar Bank 10. Quantifiers
all, every, each, both, neither, either
Language Practice Keys
Grammar Exercises Keys
Appendix. Irregular Verbs
Список литературы и интернет-ресурсов

Английский язык для служб бронирования, размещения и эксплуатации номерного фонда= English for Hotel Industry Professionals: Booking, Accomodation and Housekeeping Services

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